I've recently been introduced to a new tool, Windows 7 Problem Steps Recorder, which I need an opportunity to try out. Why is that? Well, typically I am able to remote into computers with our IM tool but if I needed a user to show me what's going on and our IM tool wasn't able to be used I could certainly use this if they are using Windows 7. Oh, and the next time I need to provide a video to Oracle we'll see how they accept it.
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