Weekend Learning: How software quality can degrade

The best thing about knowledge, is that it never gets old.  Take Cary Millsap's article from a few years about how software quality can be degraded due to the organizational model your company has!  On the surface it is obviously a great article, but the sharing of his ideas stimulated a really great discussion in the comments section as well.  Can we always try to find ways to enhance our processes so we maximize quality and support?  Of course!  Read Cary's article to see if there are some ways you can change processes in order to give your customers a best in-class type of experience.