Monday, July 7, 2014

R12.1.3: Voiding payments not working as intended

Have you ever encountered an issue where an application tells you one thing, but just will not do what it says it will?  If not, then allow me to introduce you to the issue in the My Oracle Support article "Unable To Void All Payments In a Payment Process Request" within document ID 1560203.1 where just that exact thing is happening.  The Void All Payments button indicates that a completed Payment Process Request can be voided, but the status of the checks is not set correctly to let the system void them.

Find out what the problem is, and what Enhancement Request has been opened so you can keep tabs on this issue!

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